Compensation Policy

We aim to handle shipments professionally and to resolve service issues fairly based on the nature of the shipment and the agreed service scope.

General Principles

Compensation, if applicable, depends on:

• Service type
• Nature of the issue
• Cargo declaration accuracy
• Supporting evidence
• Terms agreed for the shipment

Claim Conditions

A claim may need to be supported by:

• Shipment reference number
• Photos or supporting documents
• Description of the issue
• Any relevant communication records

Exclusions

Compensation may not apply in cases involving:

• Incorrect or incomplete shipment information
• Prohibited or undeclared goods
• Delays caused by customs, weather, port congestion, or external events
• Damage caused by improper packing not arranged by our team
• Situations outside the agreed service scope

Review Process

Each case will be reviewed by our operations team according to the service category and shipment situation. We will communicate the outcome and next steps based on the available information.

Contact: inquiry@ezparcel.com